At Vikreta 24×7 Pvt. Ltd., we aim to provide the highest quality digital services and solutions. Please read our refund policy carefully to understand the terms under which refunds may be granted.
1. Services Covered
This policy applies to services such as:
- Website & App Development
- CRM and Business Software Solutions
- Custom IT Consulting
- Maintenance & Technical Support
2. Refund Eligibility
You may request a refund if:
- You cancel within 3 days of placing an order and work has not started.
- The delivered service is significantly different from what was agreed in writing.
- There was a billing or payment processing error on our part.
3. Non-Refundable Services
- Domain & Hosting Fees
- Third-party plugin or license purchases
- Designs or code already delivered and approved
- Ongoing maintenance plans after service starts
4. How to Request a Refund
Send your refund request to support@vikreta247.com with:
- Your name and registered email
- Order or invoice number
- Reason for the refund request
We will respond within 5 business days.
5. Refund Processing
If approved, your refund will be processed to the original payment method within 7–10 business days. Any processing or transaction charges may be deducted.
6. Policy Updates
This policy may be updated from time to time. Please review this page regularly for changes.
Need Help?
Email us at: support@vikreta247.com
Visit: www.vikreta247.com
